FreshWebz Web Design & Affiliate Marketing Blog The Ups & Downs of an Affiliate Marketeer
  • Feb
    16

    FreshWebz now provides web hosting!!

    Following the nightmare that were my attempts to transfer my hosting from 1and1 to Heart & the subsequent efforts to transfer them back again (because of unforseen costs), I had started to have problems with 1and1 over my price comparison site, UK Shopping Spree, which had previously been running for months without any issues! All of a sudden, it was supposedly taking ALL the resources of the shared server I was on & I was told the only options were fix the site, or have a dedicated server (from £69.99 per month!). As 1and1 don’t allow access to the error logs for shared server customers, it was going to be a bit of a job to fix the problem within the month demanded.

    At this point, I’d had enough & as my .com domains were still hosted at Heart (& I had already paid them for hosting as well) I decided to jump in with both feet & become a hosting reseller as well! Although some of my sites have been offline for about a week (not great), I think I’ve finally got things back to normal (a few tweaks and adjustments are still needed) & most of the sites are back as they were before, albeit a bit out of date :o /  The ones of greatest concern were the membership sites, but hopefully this won’t cause any problems (fingers crossed).

    The Heart reseller plan is only £29.99 a month & the features offered are pretty comprehensive, with one step installation of WordPress & Joomla! available, a limitless number of databases & stacks of other tools & utilities that will make it easier for me to offer a much more comprehensive web building service, as well as the web hosting itself.

    I do have a couple of web design jobs lined up now, so I don’t really have time to get to grips with all the options for configuring the online version of the web hosting at the moment, but have added my cheap web hosting plans to the FreshWebz site as well as information on buying domain names through FreshWebz. As soon as I get the sites built for my clients, I can get to work on the automated hosting platform.

    2 Comments
 

2 responses to “FreshWebz now provides web hosting!!” RSS icon

  • I have been with 1and1.com for almost 10 years. For the last year I have had nothing but problems. I develop many sites using Joomla. The 1and1.com servers continually give an error 500 message. After consulting with Joomla, it was explain the error 500 was unknown server error caused by limitations on the SQL database. I called several times trying to talk to a supervisor to supply them with documentation on the problem and solution, but was refused access . I left several request to have a manager call me and received no responses. As a result I have had to move my customer sites to other hosting sites. The tech support response is “It’s Joomla.” Once moved they work fine.
    I finally spent 3 weeks preparing my own site to move. The domain renewal was due on the 6th of April so I decided to wait until the 7th to shut this down (I had auto domain renewal). When I canceled they put the domain into redemption and shut it down. The service manager for 1and1.com acknowledged the error and said he would rectify the problem. I just got an email indicating it could take up to 5 days to resolve the problem. This has not only shut down my site, but also emails.

  • The 1and1 customer service is diabolical! They reply to your initial enquiry but usually don’t actually answer the question; when you write back & point out that your query is about something else & try to spell it out as clearly as possible, they just ignore you.

    It seems it’s easier just to ignore the customer if the enquiry is not one of their standard responses & the level of English is not great. In comparison, Heart Internet have been like a breath of fresh air, dealing with enquiries in minutes on many occasions!

    My hosting packages offer 1 click installation of Joomla, so if you want a hassle free experience, I suggest using them, or going directly to Heart Internet.

    Now 1and1 have passed my account to a debt collection agency, without ever providing me with a final account, despite 2 requests from me to do so. The amounts quoted have been different on 3 occasions & I’ll be damned if I’m going to hand over nearly £200, when I have no idea what it is for. As usual, I got one response from customer services stating “you owe £xxx & despite my asking for an itemised account, the next thing I get is a letter from a debt collection agency!

    Stay away from 1and1 – I was with them for years, but if this is their level of customer service, then I am quite happy to warn others away from them!!


Archives

Meta

 
Designed by AZ Money
Powered by WordPress