Comments on: 1and1 dispute continues http://www.freshwebz.co.uk/blog/opinion/1and1-dispute-continues/ The Ups & Downs of an Affiliate Marketeer Wed, 14 Sep 2011 13:05:42 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: horsey http://www.freshwebz.co.uk/blog/opinion/1and1-dispute-continues/comment-page-1/#comment-10499 horsey Wed, 14 Sep 2011 13:05:42 +0000 http://www.freshwebz.co.uk/blog/?p=599#comment-10499 Having seen the number of complaints about 1and1 over a period of 4 years, I am shocked that intelligent people like us fall for such an incompetent, unscrupulous and darn right appalling company. Like everyone else of the numerous forums, we have had billing incident after billing incident. They take money and do not credit it to our account. They issue duplicate invoices and even after showing them on numerous occasions that they are duplicates, the guy supposedly managing the billing department in the UK is far too dumb to understand so he sends out a snotty response. They block our account at least every two weeks chasing up money that we do not owe and you spend hours and hundreds of pounds on the phone talking to faceless, useless individuals in the Philippines and India whose only scripted response is "I will have to escalate to a higher authority". Their staff lack training and conviction - but then again, if I was receiving the number of irate customer calls that they must be getting, I would probably be looking for a new job or simply not give a damn about the company or their customers. If they treat their customers with such flagrant disrespect then god only knows how they treat their staff. Most importantly, these morons have not idea on the impact on their customers business their incompetent behaviour has. We have to move our accounts and domains as we simply cannot operate in an environment where the supplier who is supposed to be providing us with a service could at any time simply shut you down, with no warning, not notice and for absolutely no good reason. If you value your business, you should stay well clear of 1and1.co.uk they are shocking, truly truly shocking! We are now going to have to instruct our solicitors to ensure that we can terminate the contract for breach or failure to provide the service we are apying for. Having seen the number of complaints about 1and1 over a period of 4 years, I am shocked that intelligent people like us fall for such an incompetent, unscrupulous and darn right appalling company. Like everyone else of the numerous forums, we have had billing incident after billing incident. They take money and do not credit it to our account. They issue duplicate invoices and even after showing them on numerous occasions that they are duplicates, the guy supposedly managing the billing department in the UK is far too dumb to understand so he sends out a snotty response. They block our account at least every two weeks chasing up money that we do not owe and you spend hours and hundreds of pounds on the phone talking to faceless, useless individuals in the Philippines and India whose only scripted response is “I will have to escalate to a higher authority”.
Their staff lack training and conviction – but then again, if I was receiving the number of irate customer calls that they must be getting, I would probably be looking for a new job or simply not give a damn about the company or their customers. If they treat their customers with such flagrant disrespect then god only knows how they treat their staff.

Most importantly, these morons have not idea on the impact on their customers business their incompetent behaviour has.
We have to move our accounts and domains as we simply cannot operate in an environment where the supplier who is supposed to be providing us with a service could at any time simply shut you down, with no warning, not notice and for absolutely no good reason.

If you value your business, you should stay well clear of 1and1.co.uk they are shocking, truly truly shocking!

We are now going to have to instruct our solicitors to ensure that we can terminate the contract for breach or failure to provide the service we are apying for.

]]> By: Dave http://www.freshwebz.co.uk/blog/opinion/1and1-dispute-continues/comment-page-1/#comment-1214 Dave Thu, 29 Jul 2010 18:21:10 +0000 http://www.freshwebz.co.uk/blog/?p=599#comment-1214 Hi, I have had problems with 1and1 have a look at my blog http://1and1.uk-blog.co.uk Regards Dave Hi, I have had problems with 1and1 have a look at my blog http://1and1.uk-blog.co.uk

Regards
Dave

]]> By: Herschel http://www.freshwebz.co.uk/blog/opinion/1and1-dispute-continues/comment-page-1/#comment-1001 Herschel Wed, 24 Mar 2010 01:43:53 +0000 http://www.freshwebz.co.uk/blog/?p=599#comment-1001 Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars). I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings: http://www.facebook.com/group.php?gid=104649439567617 Many of us have had issues with 1&1 Internet. It’s time we got together to do something about it. They usually get away with the small charges because most people pay to make it go away (and 1&1 is extremely persisent over a couple dollars).

I’ve started a facebook group to start gathering people together to share stories and tactics to resolve any alleged wrongdoings:
http://www.facebook.com/group.php?gid=104649439567617

]]> By: warthpublishinginc http://www.freshwebz.co.uk/blog/opinion/1and1-dispute-continues/comment-page-1/#comment-663 warthpublishinginc Fri, 05 Jun 2009 03:19:27 +0000 http://www.freshwebz.co.uk/blog/?p=599#comment-663 “Why 1and1 is losing 1&1 web hosting was, and perhaps still is a good web host. That said, with their rapid expansion over the years, now classifying 1&1 hosting as the largest web host in the world, they have lost sight of two key factors that any colossus of a web hosting business must deal with. First, downtime is not, and never will be, acceptable in the web hosting business. If a downtime is noticed by a business owner using a web host’s services it quickly leads to them leaving that service for greener lands. It can serve to make them paranoid about the site’s status and give them an uneasiness that won’t be eased until they leave the web hosting service. 1&1 has started to let their downtimes become more frequent, and customers are taking notice. It’s the second largest 1&1 hosting complaint, and even if it is infrequent, if it happens at all in this business, people notice. Second is customer service, this is the area in which 1&1 is slipping hardest, and it is understandable. Managing tens of thousands of customer’s potential complaints is hard enough. Make that 7 million web hosting customers and you can understand the potential for problems. With such a large base of customers, it might become outright necessary to outsource to India or other countries. But even among outsourcing companies, it is important to prioritize quality. Rewarding teams that do well, and firing ones that do poorly, must occur frequently in order to maintain a good quality team. In the web hosting business customer service is probably the most talked about feature, and a web hosting service can be killing their word-of-mouth free marketing, or even worse, getting negative publicity due to any slip-ups from customer service. Despite the 7 million customers, it is still possible to hire enough quality workers to deal with them in an efficient way, as most webmasters do not frequently need help after the first few months of getting them off the ground, and without quality workers, 1&1 definitely won’t be able to help those with more complicated issues. These two factors are so crucially important in maintaining the tremendous clientele of 1&1 hosting that one hopes they could adopt new measures to deal with them in quick time, and thus save their reputation. Even one angry customer can mean disaster in an industry where embittered, bored person will waste hours to create a “1&1 sucks” website that might deter thousands of potential sales. Jonathan Baldwin runs a Web Hosting comparison website, where you can find this article, How 1&1 Hosting is Losing the Web Hosting Game, and the 1&1 hosting review and reviews of other Cheap Web Hosting services.” Warth Publishing Inc “Why 1and1 is losing
1&1 web hosting was, and perhaps still is a good web host. That said, with their rapid expansion over the years, now classifying 1&1 hosting as the largest web host in the world, they have lost sight of two key factors that any colossus of a web hosting business must deal with.
First, downtime is not, and never will be, acceptable in the web hosting business. If a downtime is noticed by a business owner using a web host’s services it quickly leads to them leaving that service for greener lands. It can serve to make them paranoid about the site’s status and give them an uneasiness that won’t be eased until they leave the web hosting service. 1&1 has started to let their downtimes become more frequent, and customers are taking notice. It’s the second largest 1&1 hosting complaint, and even if it is infrequent, if it happens at all in this business, people notice.
Second is customer service, this is the area in which 1&1 is slipping hardest, and it is understandable. Managing tens of thousands of customer’s potential complaints is hard enough. Make that 7 million web hosting customers and you can understand the potential for problems. With such a large base of customers, it might become outright necessary to outsource to India or other countries. But even among outsourcing companies, it is important to prioritize quality. Rewarding teams that do well, and firing ones that do poorly, must occur frequently in order to maintain a good quality team. In the web hosting business customer service is probably the most talked about feature, and a web hosting service can be killing their word-of-mouth free marketing, or even worse, getting negative publicity due to any slip-ups from customer service. Despite the 7 million customers, it is still possible to hire enough quality workers to deal with them in an efficient way, as most webmasters do not frequently need help after the first few months of getting them off the ground, and without quality workers, 1&1 definitely won’t be able to help those with more complicated issues.
These two factors are so crucially important in maintaining the tremendous clientele of 1&1 hosting that one hopes they could adopt new measures to deal with them in quick time, and thus save their reputation. Even one angry customer can mean disaster in an industry where embittered, bored person will waste hours to create a “1&1 sucks” website that might deter thousands of potential sales.
Jonathan Baldwin runs a Web Hosting comparison website, where you can find this article, How 1&1 Hosting is Losing the Web Hosting Game, and the 1&1 hosting review and reviews of other Cheap Web Hosting services.”
Warth Publishing Inc

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